Refund and Cancellation Policy
Last updated:
This policy covers the paid plans and top-ups sold on Mukhyamantri by Mukhyamantri. It is part of our Terms of Service. Free features are not affected by it.
Cancelling
Nothing on this site renews on its own. Every plan is a one-time payment for a fixed period, and we never store your UPI details or card. When the period ends, your account simply returns to the free limits unless you choose to buy again.
You can still mark a plan as cancelled at any time from the Plans page or by writing to us. Cancelling records that you do not intend to continue; it does not shorten the period you have already paid for, and it does not by itself create a refund.
When we refund
A paid plan or top-up is a digital service that starts working the moment it is activated. We refund the full amount when you ask within 7 days of the purchase and all of the following are true:
- you have not asked Sevak AI any question since the purchase;
- you have not downloaded an Action Pack or used any credit from the purchase;
- you have not saved anything beyond the free limits.
Once a paid benefit has been used, the purchase is not refundable, in part or in full, and the plan continues until its end date. A top-up is not refundable once any of its credits has been used.
We may, at our discretion, make a goodwill refund in exceptional cases, for example a prolonged outage on our side. Such a refund is calculated on the unused part of the period after deducting usage, and is not a right under this policy.
Failed, pending and duplicate payments
If money left your account but the plan did not activate, the bank has not confirmed the payment to us yet. Activation is automatic once it does, usually within minutes and at most within one working day. If the payment finally fails, the amount is reversed to your account by your bank or the payment gateway, normally within five to seven working days; we do not hold it.
If you were charged twice for the same order, write to us with both references and we refund the duplicate in full.
How to ask for a refund
Email [email protected] from the email address of your account and include:
- the order ID (shown on your Plans page and in the payment gateway's receipt);
- the UPI reference number (UTR) if you have it;
- a short reason.
We acknowledge every request within 48 hours and decide within 30 days. An approved refund is sent through Cashfree Payments India Pvt. Ltd. to the UPI account or instrument you paid from, and reaches it within 7 working days of approval. We cannot refund to a different account.
Grievance officer
If you are not satisfied with how a request was handled, you may escalate it to our grievance officer under the Consumer Protection (E-Commerce) Rules, 2020:
Changes to this policy
We may update this policy. The date at the top shows the current version. A purchase is governed by the version in force when it was made.