#grievance-redressal
Claim settlement and grievance redressal related performance will determine the incentives of top executives of insurance companies: IRDA
In a significant policyholder-centric move, IRDAI has linked insurance executive pay to customer-centric metrics like claim settlement and grievance redressal. Insurers must now publicly disclose detailed data on claim timelines, complaint handling, and produ…
Ministries ranked on delays, grievance redressal in first-ever performance review
India News: NEW DELHI: For the first time, government has carried out a performance assessment of ministries on various administrative parameters, including delay.
Insurance ombudsmen resolved 41,055 complaints in FY26
In FY26, Insurance Ombudsmen resolved 41,055 complaints, with 79% favoring policyholders, emphasizing improved grievance redressal.