
IRDAI mandates insurers to tie executive pay to customer satisfaction and financial performance, enhancing governance and transparency.

IRDAI mandates insurers to tie executive pay to customer satisfaction and financial performance, enhancing governance and transparency.
In a significant policyholder-centric move, IRDAI has linked insurance executive pay to customer-centric metrics like claim settlement and grievance redressal. Insurers must now publicly disclose detailed data on claim timelines, complaint handling, and produ…