#consumer-commission
Samsung technician cracked TV display while replacing motherboard, company calls damage outside warranty, Samsung India ordered to pay 19,740
A Mumbai consumer commission has ruled against Samsung after its own repair technician cracked a customer's television screen and the company tried to pass off the damage as a warranty voiding case of mishandling, directing the company to repair the set free …
Air India Express ordered to pay Rs 27,000 after bicycle put on baggage belt despite special care fee
A consumer commission ordered Air India Express to refund a fee. The airline mishandled a passenger's bicycle despite special handling payment. The commission found deficiency in service after the bicycle appeared on the regular belt. Air India Express must n…
Bank of India ordered to pay Rs 15,000 to Kerala man after delay in releasing deceased wife's savings
A Kerala consumer commission ordered Bank of India to pay compensation. The bank delayed releasing a deceased woman's savings to her elderly husband. This delay caused significant hardship and mental agony for the complainant. The commission found deficiency …
7 years on, insurer ordered to pay Rs 8.06 cr to Swiss firm subsidiary in fire claim dispute
A consumer commission ordered an insurer to pay over eight crore rupees to Victorinox India. The company's fire insurance claim was unfairly repudiated by the insurance firm. This rejection occurred solely on technical grounds, which the commission deemed u…
Gym told members paying Rs 15,000 can train at any branch, denied access when moved to another city; franchise ordered to pay Rs 19,400
A gym member who paid Rs 15,500 expecting nationwide access to training was denied entry at a franchise branch in another city after relocating, with the parent company and franchise blaming each other over a failed transfer. The Ernakulam consumer commission…
Missed Kerala flight due to Rajdhani delay: Railways told to pay Kota couple Rs 69,000
The Rajasthan consumer commission was hearing an appeal filed by the West Central Railway against the August 2023 order of the district consumer commission in favour of the Kota residents.