The practice is drawing scrutiny after labour representatives said at least one of Canada's big three telecommunications companies may be using the technology with overseas agents. For the full story, visit the source.
Opinion
AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Globalnews.ca
The practice is drawing scrutiny after labour representatives said at least one of Canada's big three telecommunications companies may be using the technology with overseas agents.
By Alessia Simona Maratta· Global News· 1 day ago· 2 min read
This summary is sourced from Global News. Read the full article at:Global News